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Tuesday, October 04, 2005

Half.com to remove confirmation process

Beginning 20 October, Half will no longer allow sellers to confirm orders placed through the system. In essence, when an order is placed by the consumer, it is assumed the order will be fulfilled. There seems to be near-unanimous disagreement among sellers regarding this change (as seen on the eBay discussion boards). This effort, most likely, will bring up Half's fulfillment rates, but inevitably will lead to more seller-consumer tension should a sale need to be refunded. Given the eBay style of feedback, sellers will be more vulnerable to customers whose orders need to be cancelled.

Half seems to do very well with textbooks, many of which need to be fulfilled/cancelled quickly. The new system will need to allow for sellers to act quickly with a refund in order for students to remain happy customers at Half.